NEW! Positive Interactions Workshop - Sales (SVC 240)
Wednesday, September 15, 2010
8 a.m. - 12 p.m.
MCA Construction Education Institute(r), Burr Ridge
Rich Hudson
Who Should Attend: Sales Personnel, Management and CEOs
Seminar Outline & How You'll Benefit:
Positive Interactions with customers will increase your sales and profitability! You will leave this workshop with several valuable tools that you can apply every day. After participating, you will:
- Understand the importance of being prepared to speak to a new customer.
- Be able to adjust to different social styles of customers.
- Know how critical the first 10-15 seconds are in an introduction.
- Have the tools to construct appropriate value messages.
- Be able to summarize interactions and present action plans.
- Know how to successfully end each interaction.
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