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CEI: Critical Approach to Troubleshooting

May 12 @ 8:00 am - 10:00 am CDT

BROUGHT TO YOU BY THE CONSTRUCTION EDUCATION INSTITUTE®
Taught via Zoom | Instructor: Woody Woodall

  • Starting the process: The problem
  • Understanding the clients point of view
  • Take time to understand the system not just the piece of equipment
  • What is the problem: what could be the source
  • Keep it simple start from the beginning
  • Eliminate possibilities one at a time
  • Follow the road map: equipment information
  • What is available for support
  • Document what you do and who you talk to
  • Communicate with the client through out the process
  • Communicate with the office
  • When do we call in help
  • Complete the call and help the client know what you did and how it fixed the problem
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Details

Date:
May 12
Time:
8:00 am - 10:00 am CDT