Customer Service Excellence

The purpose of business is to get and keep customers. In this workshop, Mark will give attendees insight into customer service excellence, with the following takeaways:

1. How to keep more of the business you have
2. How to build breakthrough relationships with clients
3. Telephone and field soft skills
4. How to deal with angry customers (and turn them into raving fans)
5. How to generate endless referrals from the field
6. 10 strategies for every manager to know and adopt
7. The value of appreciation, respect, and understanding
8. Generating leads and new business from the field (increasing revenue without increasing overhead.)

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