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Customer Service Skills and Excellence

January 31 @ 8:00 am - 12:00 pm CST

Instructor: Darryl Harris

The most effective customer service professionals strategically gain control of the inquiry (remember it is not just telephone calls anymore), accurately predict the customerā€™s position and proactively provide the desired results in advance. This approach requires moving from the more traditional reactive customer service mode to a proactive diagnosing and problem solving strategy. This highly interactive workshop will focus on the essential skills that create and support World Class Customer Service. This session is valuable for anyone involved with customer service and all levels of supervisors, managers or team leaders.

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Details

Date:
January 31
Time:
8:00 am - 12:00 pm

Venue

MCA Construction Education InstituteĀ® – Burr Ridge
7065 Veterans Blvd.
Burr Ridge, IL 60527 United States
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