Communicating with Diplomacy & Tact

Instructor: MIKE CONNELLY
You know your hot buttons, the triggers that are most likely to cause a quick retort you’ll later regret. This program will help you build and polish the vital skills of diplomacy and tact. It’s challenging to be tactful and diplomatic in times of stress, pressure, or disagreement, but with proven strategies, an interactive program. After increasing your awareness of how you currently respond to difficult situations, you’ll learn techniques to “keep calm and carry on,” stay focused, and communicate in a professional way. Takeaways include practical techniques to address differences of opinion and differences in perspectives that will help you work toward positive outcomes.