The Dynamics of Leadership in Dispatching (Day 1 of 2)

Instructor: Catherine Stakenas

Dispatchers have one of the most important jobs at a service and maintenance contractor’s office. Every day, dispatchers deal with temperamental technicians, irate customers who want work done yesterday, and more. Many people burn out quickly, leaving employers with the daunting task of training another dispatcher. This course gives your dispatcher the tools they need to succeed and endure in this fast- paced, pressure-cooker environment. Practical, no-nonsense methods of dealing with customers, technicians, scheduling, and time management are learned in this intensive two-day course. Registrants must attend both classes (10/26 and 10/27).