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Service Tech Training
May 20, 2020 @ 2:00 pm - 3:00 pm CDT
This week Mark Matteson will focus on Improving Customer Relations (Keeping More of the Business You Have) Part Two. Topics include:
- C.I.A. Again
- $1 to Keep, $7 To Get a New Customer
- Telephone Skills
- Attitude (“Have to” vs. “Choose to”)
- Empathy & Improv