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Service Tech Training

May 20 @ 2:00 pm - 3:00 pm CDT

This week Mark Matteson will focus on Improving Customer Relations (Keeping More of the Business You Have) Part Two. Topics include:

  • C.I.A. Again
  • $1 to Keep, $7 To Get a New Customer
  • Telephone Skills
  • Attitude (“Have to” vs. “Choose to”)
  • Empathy & Improv
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Details

Date:
May 20
Time:
2:00 pm - 3:00 pm CDT