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Service Tech Training

May 6 @ 2:00 pm - 3:00 pm CDT

This program will be offered via Zoom by presenter Mark Matteson.
2:00 p.m. – 2:30 p.m.
  • Getting the Most from Webinars
  • How to Make a Great First Impression
  • How to Handle Delicate Situations
  • How to Deal With an Angry Customer
  • The Art of Active Listening
2:30 p.m. – 3:00 p.m.
  • Rapport and Raving Fans
  • Moments That Matter
  • Attitude Determines Altitude
  • Empathy & Improv
  • Telephone Skills

 

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Details

Date:
May 6
Time:
2:00 pm - 3:00 pm CDT